Help & Tutorials

Register and verify an account

1. Select Register on the sign-in page.
2. Enter your correct email address, contact details, and account type.
3. Enter the verification code sent to your email.
4. Sign in and complete your profile information.

Complete your profile and submit documents

1. Open Profile and select Edit Profile.
2. Update your name, contact information, profession, address, and profile photo.
3. Open the profile documents section and supply every required file.
4. Submit once and wait for administrator review. The page shows when documents are awaiting approval.

Tip: Required profile documents must be approved before you can publish a property.

Browse and search for properties

1. Open Listed Properties or use the dashboard search.
2. Search by title, location, seller, numeric ID, or a property number such as REALS907.
3. Open Complete details to see photos, pricing, property information, and the listing owner.
4. Featured and boosted properties appear in priority positions.

Create a property listing

1. Select List a Property.
2. Complete the property, location, pricing, owner, and commission fields.
3. Save the listing, upload clear photos, and choose the main thumbnail.
4. Supply every required listing document, then use the single upload action.
5. Submit the completed listing for administrator approval.

Manage your listings

1. Open Profile or My Listings.
2. Use Edit to correct listing information or manage photos.
3. Use Documents to view document requirements and approval statuses.
4. Review any administrator rejection note, correct the issue, and submit again.

Boost a listing

1. Find the property under My Listings.
2. Select Boost Listing.
3. Confirm the property and fee, then continue to the secure payment page.
4. After confirmed payment, the property becomes featured and receives priority placement during the boost period.

Request a viewing

1. Open a property and select Request a Viewing.
2. Confirm that the correct REALS property number and title appear.
3. Enter your contact information, preferred schedule, and viewing type.
4. Submit the request. The administrator and listing owner are notified.

Manage viewing requests

1. Open Viewing Requests from the menu.
2. Review the requester, property, schedule, contact details, and message.
3. Change the status to Confirmed, Completed, Declined, or Cancelled.
4. Add private management notes when needed and save.

Use the Lead CRM

1. Open CRM and select Add Lead.
2. Record the client, contact details, source, budget, interest, and linked property.
3. Open the lead to add activities, schedules, meeting notes, and attachments.
4. Update the sales status as the client moves through the process.

Messages and notifications

1. Open Messages to view existing conversations or contact another member.
2. Use notifications to open relevant requests, approvals, payments, or account events.
3. Unread indicators remain visible until the notification is opened.

Use your personal property website

1. Open My Tools, then My Website.
2. Configure your exclusive website settings and the listings you want displayed.
3. Share your public REALS PH profile link with prospective clients.

Training and articles

1. Open Training for available mindset and skillset resources.
2. Open Articles to read platform and real estate content.

Recruit and manage agents

1. Open My Agents or select Hire under My Tools.
2. Browse eligible salespersons and affiliate marketers.
3. Send a recruitment request.
4. Track pending and approved members and remove a relationship when necessary.

Apply to a broker

1. Open My Broker or select Apply under My Tools.
2. Browse available brokers and send an application.
3. Wait for the broker to approve or reject the request.
4. Your current relationship and status appear on My Broker.

Purchase or renew Premium

1. Open the Premium or upgrade page.
2. Choose a monthly or annual subscription.
3. Select a supported payment method and continue to Xendit.
4. After confirmed payment, your Premium status and expiry date update automatically.

Refer a new member

1. Open Refer a Friend or select Refer under My Tools.
2. Copy your personal referral link and send it directly to the person you are inviting.
3. The new member must register using that link for attribution.
4. Eligible commission appears after the referred transaction is confirmed.

Request a commission payout

1. Open Commission or the referral page.
2. Review available, pending, and previously paid commission.
3. Set the correct payout account or mobile number.
4. Submit a payout request when your available balance qualifies.
5. Track its status while the administrator processes it.

Reset your password

1. Select Forgot password on the sign-in page.
2. Enter your registered email address.
3. Enter the verification code from the email.
4. Create a strong new password and sign in again.

Safety and support

1. Use Send Feedback for platform questions or technical issues.
2. Use reporting and blocking controls for inappropriate users or content.
3. Include the REALS property number and a clear description when reporting a listing issue.

Delete your account

1. Open Settings and select Delete account.
2. Review the deletion notice and confirm using your current password.
3. Account deletion permanently removes access and applicable account data.

Manage users

1. Open All Users to search and filter accounts.
2. Send users missing from GetResponse using their sync action.
3. Review account information before deleting a user and associated records.

Review documents and listings

1. Use Documents to configure requirements and review submissions.
2. Use All Listings to inspect, approve, reject, or remove properties.
3. Provide a clear rejection reason so the member can correct the submission.

Payments, payouts, viewing requests, and email

1. Use Payments to reconcile Premium and listing boost transactions.
2. Use Payouts to review and process eligible commission requests.
3. Use Viewing Requests to manage requests across every property.
4. Use Email Blast to select recipients, compose an email, and send through GetResponse.